From the shared inbox to multi-engine routing, from CTWA ads to in-thread payments — explore the ~560 features that make WaDesk the only WhatsApp workspace your team will ever need.
Turns a workspace's Instagram Professional or Creator account into a first-class channel inside WaDesk — no separate product, no second login. Admin configures one Meta App; every workspace then connects its own account and works from the same screens it already uses for WhatsApp.
Laravel · PHP 8.x · full source code and step-by-step docs included. Third-party costs (Meta Graph API, AI providers, storage) are billed by those providers and not part of the purchase.
Twenty-plus product areas, 150+ features — ten channels, the inbox, the broadcasts, the flows, the CRM, the storefront. Everything a customer-facing team touches.
Not a WhatsApp tool with bolt-ons. Every channel below is a first-class sender: it threads into the same Team Inbox, replies back on its own transport automatically, keeps its own analytics, and reuses the automation you already built — auto-reply, visual flows, AI agents and, where the platform allows, broadcasts and campaigns.
A full sales layer sitting on the same contacts you message. Drag deals through a pipeline, send a priced quote the customer can accept or decline themselves, convert it to an invoice in one click, record part-payments, and track delivery afterwards — without leaving the chat that started it.
Run the CRM in plain English — “show my open deals”, “create an estimate for Acme”, “revenue this month”. Anything that changes data asks first, and every action is audit-logged. Bring your own OpenAI, Anthropic or Gemini key so you control the cost.
Fill the top of the funnel and protect the numbers that work it. Discover businesses on a map and pull them straight into Contacts, run Click-to-WhatsApp ad campaigns with real analytics, and keep new numbers healthy before you scale sends.
Live inbound queue from every device, Kanban board, auto-assign routing rules, presence & collision detection, SLA breach tracking, and a Slack-style internal team channel — all engine-filtered.
React drag-drop builder. Describe a journey in plain English; Copilot generates the whole graph.
One-time text / media / template to many recipients with per-contact tracking.
Text, template, button, flow, media, or carousel campaigns with A/B testing.
Standard, carousel & auth templates. AI-generated, linted, multi-language, Meta-synced.
Click-to-WhatsApp campaigns: brief → AI copy → targeting → scheduling → preview. Full Graph API v23 pipeline.
Meta Business Catalog sync, branded storefront with custom domain, in-thread orders & payment links.
CSV import w/ mapping, custom attributes, reusable groups.
One-time or recurring (daily/weekly/monthly/cron). Pause, run-now, retry.
Exact / fuzzy / regex keyword triggers, multi-language, A/B variants.
Pin, star, react, forward, edit, archive. AI draft assist.
Configurable assistants (prompt / model / temperature), RAG training from files & URLs, BYOK keys, inbox auto-handling.
One-line JS embed, linked AI assistant, visitor tracking, token rotation.
Outbound dial, incoming accept/reject, pre-accept AI voicemail, 3-way recording, call logs + transcripts.
React form builder → Meta Flows API. Submission tracking.
Trackable wa.me deep-links, custom slugs, click analytics.
Google Calendar OAuth, slot availability, Meet links, timezone-aware.
Unofficial API (QR), WABA OAuth, Twilio creds. Multi-device, health polling.
Unlimited contacts with custom attributes, groups, tags and saved segments. Import / export, opt-in tracking, dedupe.
Pair three send engines — WhatsApp Cloud API, Unofficial API (QR pairing) and Twilio — with live connection health.
Queue one-off or repeating sends in any timezone — daily, weekly, monthly. Provider-aware delivery + retry.
Keyword rules that fire instant text, media or template replies across every engine — with cooldown and anti-loop guards.
Full WhatsApp marketing CRM for Shopify & WooCommerce — order lifecycle notifications, abandoned-cart recovery, COD-to-prepaid nudges, RTO scoring, review requests, cross-sell and win-back, plus the WaDesk companion plugin.
One OAuth connection powering Calendar, Meet, Sheets, Docs and Forms nodes inside flows.
Push orders to HubSpot as deals and advance deal stages automatically as status changes.
Let customers book slots over WhatsApp; auto-confirm, sync to Google Calendar and send reminders.
Generate click-to-chat links and QR codes with pre-filled messages, then track scans and clicks.
Every outbound send across all three engines in one searchable, engine-filtered log with delivery status.
Per-workspace referral codes, signup credits, commission tracking and an earnings dashboard.
Send from any WhatsApp Web tab through an authenticated WaDesk side panel.
Forty-plus sections, 250+ features — multi-tenant control over users, workspaces, plans, billing, security, and the entire money pipeline.
Revenue trend, MRR / ARR / ARPU / LTV / churn, gateway donuts, cohort retention, top payers, refund & chargeback tracking — windowed 7d to 1y.
Login + 2FA enforcement, lockout, password policy, WA guardrails, abuse filters, IP allowlist, emergency stop-sends — plus a full audit trail with CSV export.
Roles, suspend, force-logout, soft-delete with 30-day grace, welcome flow.
MRR / LTV / health, 28-column plan-limit overrides, suspend, onboarding.
28 limit columns + 50+ feature toggles. Plan analytics, upgrade funnel, churn.
All providers, region tabs, per-driver creds, sandbox/live.
5 AI providers, per-provider model dropdown, extra config.
Live FX fetch, RTL support, default management.
4 providers, usage ledger, cache-hit ratio, lockdown.
%/fixed, per-user limits, stackable, plan-scoped.
Marquee bar, tones, schedule, dismissible.
Markdown articles, categories, publish, view counts.
Reason-gated sessions, full audit trail, duration log.
Cross-workspace queue with SLA-breach / spam / unassigned tabs, platform notes, flag & suspend.
30 gateways across India, MENA, Europe, US, Africa, LATAM and crypto — plus offline / bank-transfer with proof review.
Multi-currency conversion on every money display and 30+ UI languages — fully translated admin + user app.
Platform keys for 5 AI providers and 4 translators, masked at rest, with per-provider default models.
Webhook-driven auto-renew subscriptions across Stripe, Razorpay, PayPal and more — extends plan expiry automatically.
Plan-scoped coupons with advanced rules, plus sellable credit packages priced in any currency.
Every plan / credit order with analytics, offline-payment approval queue and branded invoice PDFs.
Edit the marketing site in place — inline text, colours, show/hide and drag-reorder sections, device preview, presets and autosave, with a Draft → Publish workflow.
Guided 6-step setup — requirements, database, app config and admin account — with a smooth no-reload step flow.
Scheduled, timezone-aware marquee banners shown across the app to all workspaces.
Installable app manifest with icon uploads, plus Google / Facebook OAuth and reCAPTCHA on auth pages.
A built-in knowledge base CMS with analytics, plus configurable machine-translation providers and usage tracking.
Granular role-based access control for admins and workspace teammates, with per-permission gating.
Fourteen capability domains, 130+ features — the multi-engine routing, dispatchers, security layers, and AI services that make everything above actually work.
WaProvider enum, WorkspaceEngine resolution, HasEngineScope on 8 models, dispatcher routing, provider auto-stamp via Eloquent hooks.
WhatsApp / Inbox / Template / Broadcast / Campaign / Scheduled / Notification — each with plan-limit validation, footer injection, and ban-risk gates.
Session mgmt, QR pairing, presence, send/receive all types, X-Node-Token auth, per-tenant cache isolation.
20+ node executors, 600s session timeout, port-aware reply routing, central reply extractor, WABA branch wired.
HMAC-verified Meta, Unofficial API POST, Twilio TwiML, outbound retry queue with SHA-256 signature + replay window.
DB-locked credit ledger, chargeForSend(), PlanLimitGuard (28+50), CouponValidator, 30 gateway drivers, referral payout.
4 drivers, 24h cache, lockdown, fallback chain, ~50-phrase dictionary × 30 langs at zero API cost.
Workspace-scoped, encrypted-at-rest, per-event muting, multi-channel (inapp/email/slack), 30s dedup.
30 integrated checkout providers across every region — cards, UPI, wallets, crypto and bank transfer — each priced in your own currency. Ten support fully automatic recurring billing.
Plans renew automatically and extend the workspace's expiry the moment a renewal webhook arrives — no cron, no manual chase. Customers cancel auto-renew anytime from their billing page. Live on the ten gateways marked recurring below.
= supports recurring auto-renew billing · all gateways settle in your configured currency.
The live homepage shows the hero, the flows, the inbox, the numbers — all of it, running. Jump in.