A unified inbox, a visual flow studio, paced broadcasting and eleven channels — each built to work together, reporting to a single ledger.
Every channel in one queue with assignment, notes and SLA timers.
Drag triggers, delays, conditions, AI and payments — zero code.
Describe a journey in plain words; a draft is built in seconds.
Paced to your Meta quality rating, with auto-pause protection.
Build, submit and reuse pre-verified WhatsApp templates.
Each workspace runs on its own key — isolated, never shared.
Order history, lifecycle tags and custom fields beside every chat.
Delivery, read, click and revenue, attributed per campaign.
Cloud API, QR and Twilio — mix freely, per number.
Everything below is included on every plan. Jump to an area or scroll through it all.
Connect official and QR-linked WhatsApp numbers next to Instagram, Messenger, Telegram, email and SMS. Every conversation lands in the same workspace, with the same tools.
Official Meta Business API with embedded signup, verified business profile, templates and high-volume sending.
Link any phone by scanning a QR code or pairing code. Multiple devices per workspace, each with its own proxy if you need it.
Bring your Twilio numbers and Content templates and run them from the same inbox.
DMs, comment auto-replies and broadcasts for your Facebook Pages and Instagram accounts.
Telegram bots, a native email channel with your own mailbox, and two-way SMS through your own gateway.
One line of script adds an AI-powered chat bubble to any website. Chats arrive in the Team Inbox.
Place and receive WhatsApp voice calls from the browser, with call logs and recordings.
One queue for every channel. Assign, route, tag and resolve conversations together, with the context of every past message in view.
Every channel and number in one list, threaded per contact, with filters for channel, number, status and agent.
Round-robin and rule-based routing to agents or teams, with a default AI agent per number.
SLA policies with countdowns, plus a Kanban board view to move conversations through stages.
Private notes, @mentions, quick replies and canned responses with variables.
See when the WhatsApp service window closes and switch to an approved template in one click.
Read every message in your language and reply in the customer's language automatically.
Lock a conversation to one agent, block abusive contacts and keep an audit of who did what.
Run the Team Inbox as an app on desktop or mobile with push notifications for new messages.
Send approved templates to thousands of contacts with pacing, scheduling and duplicate protection, then measure every delivery, read, reply and click.
Pick a template, an audience from contacts, groups, tags, CSV or Excel, and map each variable to a column or attribute.
Throttle, batch and send windows that keep your quality rating healthy, plus daily limits per number.
Schedule in any timezone, or repeat daily, weekly or monthly with an end date.
Split an audience between two templates and compare delivery, reads and replies side by side.
Automatic follow-ups when a message is read, ignored or fails, and multi-step drip campaigns that stop on reply.
Send marketing templates through Meta's Marketing Messages API for optimised delivery, with automatic fallback.
Sent, delivered, read, replied and clicked per recipient, with failure reasons and one-click resend.
A visual canvas for chatbots and journeys. Drag nodes, connect them, publish. Or describe the flow in plain words and let AI build the first version.
Messages, buttons, lists, media, conditions, delays, questions, tags and handoff nodes on an auto-arranging canvas.
Describe a journey in a sentence and get a working flow you can edit node by node.
Exact, contains and fuzzy keyword matching, welcome messages, away messages and out-of-hours replies.
Call any API mid-flow, map the response to variables, or run your own JavaScript in a code node.
Read and write sheet rows, book appointments into a calendar and send confirmations.
Native interactive forms with single choice, multiple choice and text fields, with every submission stored.
Start on Instagram, continue on WhatsApp, notify your team on another channel, all in one flow.
Completion rates, drop-off per node and keyword analytics to see where customers leave.
Train agents on your own knowledge, connect your own AI keys, and let them reply around the clock. When a person is needed, the chat moves to your team.
Give each number its own agent with a persona, rules and a knowledge base.
Use OpenAI, Anthropic, Google, DeepSeek, Groq or a custom endpoint. Each workspace uses its own key.
Upload documents, links and FAQs. Agents answer from your content, including your product catalog.
Agents understand photos customers send and transcribe voice messages before replying.
Agents pass the chat to a person on request or when unsure, and stay quiet while your team handles it.
Ask for pipeline updates, create deals or summarise a customer in plain words.
See tokens, cost and replies per agent and per model.
Contacts, companies and deals sit next to the chats that created them, so sales and support work from the same record.
Custom attributes, tags, groups, opt-in status and the number each contact first messaged. Import and export any time.
Drag deals through stages, track value and record won or lost reasons.
Account records, tasks with due dates and a shared calendar for the team.
Create proposals and estimates and share them with customers.
Discover new business leads and pull them straight into your contacts.
Customers book time slots over chat. Bookings sync to your calendar and can collect payment.
Share products, take orders and collect payments without sending customers anywhere else.
Sync your WhatsApp catalog and publish a storefront on your own domain.
Single product, multi-product and carousel messages that open the cart in WhatsApp.
Track orders and send payment links through your preferred payment gateway.
Order, shipping and abandoned-cart messages, plus customer sync, from your store.
Coupon and limited-time offer templates that show the code and countdown in the message.
Build every Meta template type with a live preview, check it against Meta's rules before you submit, and keep it in sync after approval.
Text, media, buttons, carousel, catalog, coupon, location, authentication and call-permission templates.
Catch the mistakes that cause rejections before the template reaches Meta.
Import existing templates from Meta and keep status, quality and category up to date.
Start from ready-made templates for common use cases and adapt them in minutes.
Draft template copy in any language from a short brief.
Open APIs and ready-made integrations, so WaDesk fits into your stack instead of replacing it.
Send messages and templates, manage contacts and read conversations from your own systems.
Outgoing events for messages and statuses, plus incoming webhooks that start flows or send messages.
Sheets, Docs, Drive and Calendar inside flows and appointments.
Sync contacts and deals, post alerts and automate with thousands of apps.
Click-to-WhatsApp ad campaigns with tracking from the first message.
Strict workspace isolation, granular roles and a full audit trail, with the option to run everything on your own servers.
Separate workspaces for brands or clients, with owner, admin, manager and agent roles.
2FA, session controls, IP allowlists and sign-in alerts.
Every important action is recorded with who, when and from where.
Your logo, your colours and your own domain for the app and the storefront.
Run it on your own infrastructure or let us host it for you.
Join 4,200+ businesses automating customer journeys across 11 live channels. Setup takes under 3 minutes.
